Help

 

Additional Support:
How do I contact you?


I forgot my password.
At the login screen, click on “forgot password”. When prompted, enter your e-mail address and a new password will be immediately e-mailed to you. Passwords are case-sensitive and can not contain any extra spaces.

How do I personalize my account and add my group/organization's logo? 
On your Chairperson home page, choose Personalize My Page to select your preferred text and background color for the banner that will be viewed by your Sellers, friends & family. You may also upload your group’/organizations's logo by adding a URL.

How do I inform my Sellers, my Friends & my Family that our fundraiser has started?
Promoting your fundraiser is easy! Once your delivery date has been confirmed, you will receive a Promote Your Fundraiser email link that can be forwarded to your sellers, friends & family. Share on social media to reach even more people!

Misplaced the email from us? Simply login and click on Promote Your Fundraiser to send the link direct from our website.

I want my sellers & supporters to order online.
Great! Online ordering is easy using the Promote Your Fundraiser email link. Or, if you prefer, direct customers as follows:

Go to PizzaKit.com (or PizzaKit.ca)
Go to the Products tab and click on Shop (or Order Pizza Kits)
Select the preferred shipping method:

  • Ship My Order to the Group - Items will be delivered to the group on the scheduled delivery date and time.
  • Ship My Order to Me - Items are limited and will be delivered via UPS directly to the customer's home address. Additional shipping & handling charges will apply.
Enter the Fundraiser ID# to ensure your group receives the profit for the online purchases.

At the end of your fundraiser, you will tally your brochure orders and place your complete Final Order with us, either online or over the phone. We already have your online orders, so DO NOT include those in your tally!


How do I update or edit an order before submitting it?
Final orders may be updated until 12:00p.m. on the Final Order Date, either online or over phone with our Customer Care Center. If the Final Order Date has passed, call us toll-free 1-888-4-LC-KITS (1-888-452-5487).

I do not wish to receive e-mail notifications.
That’s okay! Login to your account and click on “Manage My Account” to turn e-mail notifications on or off when a seller or supporter places an order for your fundraiser.

Can I view and print my online orders?
Absolutely! Login to your account and click on "View & Print Online Orders". Using the print button on the bottom of the page, each order will print separately, helping you to easily organize orders on delivery day!

How does my group receive its profit? 
As your Sellers take orders, the orders are either pre-paid online with a credit card or payment is collected at the time of the order.  3-4 days prior to your Final Order Date, you will collect and tally all of your brochure orders.  The difference between the payments you’ve collected and the product cost you’ve been invoiced is your profit.  The profit from your pre-paid online orders will be reflected on your invoice.

How do I pay for my group/organization's order?
Payment for your Final Order is due to the driver on the day of delivery and should be made payable to Little Caesars Pizza Kit Fundraising Program. Our drivers can accept a Cashier’s Check or Money Order. Elementary, Middle or High School checks will also be accepted. Drivers are not able to accept cash, or personal or starter checks. We will not be able to deliver without payment.

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I want to place an online order and have the profit go to a specific group.

That’s easy! From our main page, just click “Products”, then "Shop."  Select your preferred method of shipment and the items to you wish to order. During check out, enter the Fundraiser ID number for the group/organization that you would like to support. If you don't have this information, please call our Customer Care Center for assistance at 1-888-4-LC-KITS (1-888-452-5487).

How can I purchase items outside of a fundraiser?
Just click “Products”, then "Shop" from our main page, select Shop Our Online Store. You may select from a variety of our most popular Kits, and your purchase will be shipped directly to your front door (additional shipping charges apply). Located close to one of our distribution centers? Stop by during Pick Up hours (restrictions apply) and place your order today!

How do I cancel an online order? 
Please call our Customer Care Center from Monday – Friday 8:30 a.m.-8:00 p.m. ET at 1-888-4-LC-KITS (1-888-452-5487) to discuss your cancellation options.

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Has my order shipped?
Orders are shipped to arrive within 7-10 business days of placing your order. You will receive UPS tracking information once your order has been shipped. If you have not received this information, please call us at 1-888-4-LC-KITS (1-888-452-5487).

How do I change quantities or cancel an item in my order?
Once a Home Delivery order has been processed or shipped, no changes may be made to it.

How do I track my order?
To track your order, use the UPS tracking number that was e-mailed to you after your order was placed.  If you misplaced your UPS tracking number, please call our Customer Care Center from Monday – Friday 8:30 a.m.-8:00 p.m. ET at 1-888-4-LC-KITS (1-888-452-5487) for assistance.

My order never arrived.
Please call our Customer Care Center from Monday – Friday 8:30 a.m.-8:00 p.m. ET at 1-888-4-LC-KITS (1-888-452-5487) for assistance.

An item is missing from my shipment.
Please call our Customer Care Center from Monday – Friday 8:30 a.m.-8:00 p.m. ET at 1-888-4-LC-KITS (1-888-452-5487) for assistance.

My product is missing components.
Please call our Customer Care Center from Monday – Friday 8:30 a.m.-8:00 p.m. ET at 1-888-4-LC-KITS (1-888-452-5487) for assistance.

How much is my shipping?

There is a shipping charge of $14.00 for each item ordered through Home Delivery. We ship within the continental United States only. 

I forgot my password.
Just click on "Forgot your Password?" and enter your e-mail address when prompted.  You will immediately receive an e-mail with a new password.

How do I return my product?
Our Kits are perishable. Due to food safety concerns, we are not able to accept product returns. If you have a damaged item or a quality concern, please call our Customer Care Center Monday – Friday from 8:30 a.m.-8:00 p.m. ET at 1-888-4-LC-KITS (1-888-452-5487) for assistance.

I received the wrong product.
If you feel that you have received the wrong product, please call our Customer Care Center Monday – Friday from 8:30 a.m.-8:00 p.m. ET at 1-888-4-LC-KITS (1-888-452-5487) for assistance within 72 hours of receiving the product.

 

Do I have to pay sales tax?
Sales tax regulations vary from state to state.

I have a question on my charges.
Please call our Customer Care Center Monday – Friday from 8:30 a.m.-8:00 p.m. ET at 1-888-4-LC-KITS (1-888-452-5487) for assistance.

I need a copy of my receipt/invoice.
Please call our Customer Care Center Monday – Friday from 8:30 a.m.-8:00 p.m. ET at 1-888-4-LC-KITS (1-888-452-5487) for assistance.

When will my credit card be charged?
Your credit card will be charged within 48 hours prior to the shipment of your item(s).

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How do I contact you?
Our friendly Customer Care Representatives are personally available Monday – Friday 8:30 a.m.-8:00 p.m. ET.  Call toll-free 1-888-4-LC-KITS (1-888-452-5487) or send us an e-mail at service@pizzakit.com.

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